Terms & Conditions Golden City – A Complete Guide for Malaysian Players

1. Definitions & Interpretation

In these Terms & Conditions, the following words carry the meanings defined below:

• "Golden City" or "Platform" refers to the website goldencity.my and all services provided on it.
• "Member" refers to any individual who has registered and holds an active account at Golden City.
• "Real Money" refers to funds deposited by the Member into their Golden City account in Malaysian Ringgit (RM).
• "Bonus Funds" refers to credits granted by Golden City to a Member as part of a promotion or rewards programme.
• "Wagering Requirements" refers to the cumulative wagering amount that must be reached before Bonus Funds can be converted into withdrawable Real Money.

2. Registration Eligibility & Account Requirements

To open and maintain an account at Golden City, you must meet all of the following requirements at all times:

• At least 18 years old at the time of registration.
• A valid Malaysian citizen or resident.
• Holds an active, verifiable Malaysian mobile number.
• Not appearing on any self-exclusion list or restriction imposed by Golden City.
• Registering voluntarily for personal entertainment purposes only.

Each individual is only permitted one (1) account only. Registering multiple accounts, whether using different names, email addresses, phone numbers, or payment details, is strictly prohibited. Golden City reserves the right to suspend or close all associated accounts and forfeit any accumulated bonus balances without prior notice.

3. Deposit & Payment Methods

Golden City accepts deposits through the following payment methods only:

• Touch 'n Go eWallet (TNG)
• DuitNow (including instant bank transfers)
• GrabPay
• Boost
• ShopeePay
• FPX — Maybank2u, CIMB Clicks, and all major Malaysian banks

The minimum deposit amount is RM 30 for most payment methods. No maximum deposit limit is set, however Golden City reserves the right to request supporting documents for deposits exceeding certain thresholds for compliance purposes.

All deposits must be made using a bank account or e-wallet registered in the Member's own name. Third-party deposits, including those from family members, are not permitted and may result in account suspension and funds being frozen pending investigation.

4. Withdrawal of Winnings

Withdrawal of winnings may be made at any time, subject to the following conditions:

• The minimum withdrawal amount is RM 50.
• All bonus wagering requirements must be fully met before a withdrawal can be processed.
• Withdrawals must be made to the same payment method used for the deposit, under the same Member's name.
• Identity verification (KYC) must be completed before your first withdrawal can be processed.

Withdrawal processing times by account level:

• Regular Member: 15–30 minutes
• VIP Silver: within 15 minutes
• VIP Gold: within 10 minutes
• VIP Platinum: within 5 minutes (priority lane)

Golden City reserves the right to place withdrawals on hold for security review or compliance purposes. In such cases, our team will contact the Member via their registered phone number or email within 24 hours.

5. Bonus & Promotion Terms

All bonuses and promotions offered by Golden City are subject to the specific terms stated in each promotional offer. General terms applicable to all promotions are:

• Every bonus carries a wagering requirement that must be met before any withdrawal can be made.
• Bonuses may only be claimed the number of times specified (typically once per promotion, per account).
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Golden City reserves the right to void any bonus if there are signs of abuse or fraudulent activity.
• Promotions are subject to the validity period stated — any bonus unused within that period will expire automatically.

Abuse of the bonus system — including but not limited to bonus abuse through opposing bets, use of automated software, or collusion between multiple accounts to manipulate promotions — may result in cancellation of all bonuses and permanent account closure.

6. Game Rules

Golden City offers a wide variety of games including live casino, slots, and Sports Betting. The specific rules for each game are as set by the respective game provider and are displayed within each game.

General rules that apply to all games on Golden City:

• The outcome of all games is final once a round is completed and cannot be disputed on the grounds of player error.
• In the event of a technical disruption caused by Golden City during an active round, the wagered amount will be refunded to the player's account.
• Any outcome resulting from an identified software error will be handled in accordance with the relevant game provider's policy.
• Golden City reserves the right to void any bet suspected of being placed fraudulently or through exploitation of system vulnerabilities.

For sports betting covering the Malaysia Super League, EPL, badminton, and e-sports — all betting limits and odds are subject to change without prior notice based on market conditions. Accepted bets will not be voided unless there is a valid reason, such as a match being postponed or cancelled in accordance with the relevant sports rules.

7. Account Security & Member Responsibilities

You are fully responsible for maintaining the security of your Golden City account. This includes:

• Never share your password or login credentials with anyone, including family members.
• Using a strong password and changing it regularly.
• Always log out of your account after each session, especially on shared devices.
• Notify Golden City immediately if you suspect any unauthorised access to your account.

Golden City will not be held liable for any losses arising from unauthorised access resulting from a Member's failure to safeguard their login credentials. All activity that occurs under your account — whether by you or any other party using your credentials — is your sole responsibility.

8. Prohibited Activities & Conduct

The following actions are strictly prohibited on the Golden City platform and may result in immediate account suspension or closure:

• Registering more than one account by any means.
• Using automation software, bots, or third-party tools to interact with the platform.
• Exploiting vulnerabilities or bugs in the gaming software with the intent to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Any form of money laundering or suspicious financial transaction.
• Registering or playing using a false identity or inaccurate information.
• Playing on behalf of, or using the account of, another person.

Golden City reserves the right to investigate any activity suspected of violating these terms and to take appropriate action, including cancellation of all funds and reporting to the relevant authorities where necessary.

9. Account Suspension & Closure

Golden City reserves the right to suspend or close any account for the following reasons:

• Violation of any part of these Terms & Conditions.
• Suspected fraud, money laundering, or any illegal activity.
• Failure to complete identity verification (KYC) within the stipulated timeframe.
• Self-exclusion request initiated by the Member.
• Account inactive for more than 12 consecutive months.

If your account is closed for a valid reason (not due to a breach), any Real Money balance in your account will be refunded via your original payment method within 5–10 business days. Bonus Funds that have not met the wagering requirements will not be refunded.

Members may also request voluntary account closure at any time by contacting Golden City's customer support team via live chat or email at support@goldencity.my.

10. Responsible Gaming

Golden City is committed to responsible gaming and the wellbeing of all Members. We provide the following tools to help you stay in control of your gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Session Time Limit: Set a daily time limit for your gaming sessions.
• Session Break (Cool-Off): Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself entirely from the platform for a set period or permanently.

If you or someone you know may be experiencing a gambling problem, please seek professional help. Remember — gaming at Golden City is purely for entertainment. Never wager money you cannot afford to lose, and do not use loans or funds meant for daily necessities to play.

11. Privacy Policy & Data Protection

Golden City takes your privacy seriously. Personal information you provide during registration and platform use is collected, stored, and used in accordance with our Privacy Policy separate from us.

In summary, Golden City:

• All data transmissions are protected with 256-bit SSL encryption.
• Your data is stored on secure servers with restricted access.
• Does not sell or rent your personal information to third parties for marketing purposes.
• Member data is only shared with third parties required for platform operations (payment providers, game providers) under strict confidentiality agreements.
• Complying with applicable data protection laws in Malaysia.

For full details on how we handle your data, please read Privacy Policy Golden City.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the applicable laws and Golden City's operating licence. Any dispute arising from the use of this platform should first be resolved through consultation between the Member and Golden City's customer support team.

If you have a complaint or dispute relating to the platform, please contact us via:

• Live Chat on platform — response within 2 minutes
• Email: support@goldencity.my

We are committed to resolving every complaint fairly and transparently within 5 business days. Our team will provide a written explanation for every decision made regarding your complaint.

Golden City reserves the right to amend these Terms & Conditions at any time. Members will be notified of any material changes via their registered email or an in-platform notice at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.