Privacy Policy Golden City – Malaysian Player Personal Data Protection

1. Types of Personal Data We Collect

Golden City collects personal information necessary to operate the platform, process transactions, and meet legal requirements. The following are the categories of data we collect:

We only collect data that is relevant and necessary. Every piece of data we collect has a clear and legitimate purpose.

2. How We Collect Your Personal Data

Golden City collects your personal information through the following methods:

• Account Registration: Information you provide directly when completing the registration form, including your name, phone number, and email address.
• Identity Verification (KYC): Identity documents such as your MyKad or passport, which you upload for verification purposes prior to your first withdrawal.
• Financial Transactions: Information processed when you make a deposit via TNG eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, and when withdrawing your winnings.
• Platform Usage: Data generated automatically while you use the platform, including games played, session duration, and betting records.
• Contact Us: Information you provide when contacting Golden City customer support via live chat or email.
• Cookies & Tracking Technologies: Technical data collected automatically through your browser when you visit the Golden City platform.

3. Purposes for Using Your Personal Data

Golden City uses your personal data for the following purposes only:

• Account Management: Creating and maintaining your account, verifying your identity, processing secure logins, and sending important account-related notifications.
• Transaction Processing: Processing deposits and withdrawals through your chosen Malaysian payment methods, verifying transactions, and maintaining financial records.
• Service Delivery: Provides access to all Golden City games and services, personalises your gaming experience, and keeps your VIP programme up to date.
• Security & Fraud Prevention: Detecting and preventing suspicious activity, fraud, money laundering, and unauthorised access to your account.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support where needed.
• Customer Support: Responding to your enquiries and complaints, resolving technical issues, and improving the quality of our services.
• Legal Compliance: Fulfilling legal and regulatory obligations, including Malaysia's PDPA 2010 requirements and reports required by the relevant authorities.
• Promotional Communications: Sending information about promotions, bonuses, and platform updates — only if you have consented to receive such communications. You may unsubscribe at any time.

We will not use your personal data for any purpose other than those stated above without first obtaining your consent.

4. Sharing Data with Third Parties

Golden City does not sell, rent, or trade your personal data. We only share your personal information with third parties in the following limited circumstances:

• Payment Providers: Information required to process your transactions is shared with Malaysian payment providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and banks supporting FPX (Maybank2u, CIMB Clicks). This sharing is kept to a minimum and is solely for transaction processing purposes.
• Game Providers: Your account name and the required game session information are shared with Live Casino and slots providers such as Evolution Gaming, Pragmatic Play, PG Soft, and others to enable you to access their games. These providers are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your personal information to Malaysian government authorities where required by law, court order, or regulatory obligation. We will notify you of any such disclosure unless prohibited from doing so by law.
• Security Services: We may share necessary data with security specialists or fraud detection services to protect your account and the integrity of the platform. All such parties are bound by robust confidentiality agreements.

5. Cookies and Tracking Technologies

Golden City uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled as they are essential to the platform's basic functionality.
• Preference Cookies: Saves your personal settings such as preferred language and display configuration so you don't have to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand how players use our platform so we can improve the user experience and platform performance. This data is collected in aggregate and does not identify you individually.

You can manage your cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the Golden City platform. For more information on how to manage cookies, please refer to your browser's help guide.

6. Data Security

Golden City implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with SSL 256-bit encryption at all times.
• Secure Storage: Data is stored on servers protected by firewalls, intrusion detection systems, and strict access controls.
• Access Control: Only Golden City staff with specific authorisation may access your personal data, and only for legitimate operational purposes.
• Two-Factor Authentication: Two-factor authentication (2FA) is available on player accounts for an additional layer of security.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Data Backup: Data is regularly backed up to a separate secure location to ensure continuous availability.

In the event of a data security breach affecting your personal information, Golden City will notify you via email or platform notification within 72 hours of becoming aware of the breach, in line with data protection best practices.

7. Your Personal Data Rights

As a Golden City player and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights:

To exercise any of the above rights, please submit a written request to the Golden City team at support@goldencity.my, stating the type of request and your account details. We will respond within 14 business days and fulfil the request within the timeframe stipulated by law.

8. Data Retention Period

Golden City retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to meet our legal obligations:

• Active Account Data: Retained for the duration your account remains active with Golden City and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Identity Verification (KYC) Records: Retained for the duration of the active account and for 5 years after account closure for anti-money laundering compliance purposes.
• Communication Logs: Customer support communication records are retained for 2 years for quality control and dispute resolution purposes.
• Marketing Data: If you withdraw consent for marketing communications, we will stop using your data for that purpose within 30 days.

Once the retention period ends, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

9. Children's Privacy

The Golden City platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. Should we discover that we have inadvertently collected personal data from a person under 18, we will take immediate action to delete that data and close the account in question.

If you believe a minor has registered an account on Golden City, please contact us immediately at support@goldencity.my so we can take the appropriate action.

10. Privacy Policy Amendments

Golden City reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes, we will:

• Displaying a prominent notice on the Golden City platform at least 14 days before any amendments take effect.
• Sending notification emails to your registered email address.
• Updating the "Last Updated" date at the top of this page.

Your continued use of the Golden City platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your personal information. If you have any questions or concerns regarding this Privacy Policy, please contact the Golden City team via live chat or email at support@goldencity.my.